Terms of Service

§ 1 General provisions

These Terms of Service set out the rules for the design, development, deployment and maintenance of websites under the Hanse Studio brand, provided by HANZA Agnieszka Rostocka, a sole proprietorship registered in the Polish Central Register and Information on Economic Activity (CEIDG), with its registered office at ul. Monte Cassino 34/2, 70-465 Szczecin, Poland, tax ID (NIP): 852-254-27-38, business registration number (REGON): 52284649000000 (hereinafter: the “Provider”).

These Terms form an integral part of every contract concluded between the Provider and the Client, unless the parties agree otherwise in an individual contract.

§ 2 Definitions

• Provider — HANZA Agnieszka Rostocka operating under the Hanse Studio brand
• Client — a self-employed individual, legal entity or organisational unit entering into a service contract with the Provider
• Service — the Provider’s activities aimed at designing, deploying, modifying or maintaining a website
• Website — the website that is the subject of the Service
• Brief — a document or e-mail containing project assumptions agreed with the Client
• Production environment — the final server on which the publicly accessible Website is hosted
• Staging environment — an internal server on which the Provider presents the work prior to deployment

§ 3 Scope of services

The Provider’s legal form is a sole proprietorship operated by Agnieszka Rostocka (owner). The Provider offers the following services (hereinafter: “Packages”):

1. Online store (WooCommerce) — design, deployment and configuration of an online store, including: product catalogue, payment gateways, branding, performance optimisation
2. B2B corporate website — multi-page corporate website with lead forms, blog and SEO optimisation
3. Audit + optimisation — written report containing the diagnosis of an existing website along with implementation of selected fixes
4. Multilingual / international expansion — multilingual deployment with legal adaptation to specified countries (DE, IT, ES, FR, CZ)
5. Maintenance — ongoing updates, backups, monitoring, technical support

§ 4 Conclusion of the contract

The contract is concluded based on:

1. The Client’s enquiry sent via the contact form or e-mail
2. A brief or remote consultation (video call, phone)
3. A written offer setting out the scope of work, timeline, fee and payment terms
4. Acceptance of the offer by the Client electronically (e-mail) or in writing

The Client undertakes to deliver materials necessary for execution (content, logos, photos, access credentials) within the deadlines agreed in the timeline. Delays on the Client’s side shift the delivery deadline by the duration of the delay.

§ 5 Fees and payments

The fee is determined individually and includes:

• Package or hourly rate (set out in the offer)
• Third-party costs (plugin licences, themes, hosting — if applicable)

Standard payment schedule for one-off projects:

1. 30% of the contract value — deposit upon contract signing / offer acceptance
2. 40% of the contract value — upon delivery of the version for acceptance on the staging environment
3. 30% of the contract value — upon deployment to the production environment

For maintenance services, a monthly subscription is charged in advance based on a VAT invoice.

The payment term for invoices is 14 days from the date of issue, unless otherwise agreed. For late payment, the Provider may charge statutory interest and suspend maintenance services.

§ 6 Copyright

Upon payment of the full fee, the Provider transfers to the Client:

• the proprietary copyright to the dedicated graphic design and the unique elements of the Website created specifically for the Client,
• the right to use the source code dedicated for the Client on its own servers.

The transfer of rights does not include:

• open-source components (WordPress, WooCommerce, third-party themes and plugins) — these remain under the licences of their respective authors,
• the Provider’s proprietary libraries, snippets and playbooks — the Provider retains the right to reuse them in other projects.

The Provider retains the right to feature the project in its portfolio, unless the Client has stipulated otherwise in the contract.

§ 7 Liability

The Provider is liable for the proper performance of the contract with the due diligence of a professional. The Provider is not liable for:

• actions of third parties (hosting providers, payment gateways, external services) resulting from their own outages or policy changes,
• damage resulting from modifications to the Website made by the Client or persons authorised by the Client after deployment,
• the Client’s lost profits, unless the damage was caused by the Provider’s wilful misconduct,
• content provided by the Client (photos, product descriptions, company data) — responsibility for its legality and compliance lies solely with the Client.

The Provider’s total liability under the contract does not exceed the value of the fee received for the given contract.

§ 8 Complaints

The Client may submit a complaint regarding the Service performed within 30 days of its performance, by sending it to [email protected]. The complaint should contain:

• a description of the problem with reproduction steps,
• the expected outcome,
• contact details.

The Provider considers the complaint within 14 days of receipt. If the complaint is upheld, the Provider remedies the defect at no additional cost.

§ 9 Personal data protection

The rules for processing the Client’s personal data are described in the Privacy Policy. Where the Provider processes the personal data of the Client’s end users (e.g. the Client’s customers entering data on the Website), the parties conclude a separate data processing agreement in accordance with Article 28 of the GDPR.

§ 10 Final provisions

Matters not regulated by these Terms are governed by Polish law, in particular the Civil Code and the Polish Act on the provision of electronic services.

Disputes arising from contracts concluded under these Terms are resolved by the court having jurisdiction over the Provider’s registered office.

These Terms enter into force on the date of their publication on hansestudio.com. The Provider reserves the right to amend the Terms — amendments do not affect contracts concluded prior to the change.